External Relations

Operating Procedures

Revised 01/2023

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How can you effectively engage with your Communications Team?

Industry Publications, Notices, Advisories, Survey Development, Advertisements, Press Releases and Internal Messaging are some of the requests received by the Communications Team.

We have revised our procedures and tasks for internal and external audiences to improve efficiency and meet our business communications objectives. 

Our goal is to produce direct, well-timed, purposeful and straightforward content for our clients while seeking valuable insights to measure our impact. Our guidelines and Beam notifications describe what happens when you engage with the External Relations Unit.

How To Submit Tasks to External Relations?

 1.  Please submit all tasks (internal/external) to externalrelations@bvifsc.vg. 

    a.  You will receive automated responses that include a ticket number with 

        anticipated  resolved timeframes.  If necessary, save these Ticket numbers for

        seamless retrieval to facilitate year-end reconciling.  A verbal or written exchange

        may follow until your task is complete.  We intend to request feedback from you 

        bout the ZenDesk service and general satisfaction with our delivery performance. 

      b.  Alternatively, you may scroll to the HELPDESK widget on the BEAM; Navigate to

           the 'External Relations Request for Publication' tab, complete and submit the electronic form

           that captures the necessary information to handle your requests efficiently.  

       E.g., Communication Type; Channels; Contact; Objective/Target Audience/Publishing

      Date, and Approving Manager.

How are we reorganising information?

2.  To streamline our messaging more accurately, we include all notices, advisories and circulars within our

     monthly publication.  Previously, these items were published on demand through the respective

     channels.  The Managing Director/Deputy Managing Director ('DMD') Regulation and/or the Policy,

     Research and Statistics Director must approve all special or urgent publications.

       a.  All submissions for the publication are expected at least three business days before the proposed

           release date.  Items not submitted by the required times will be deferred for the subsequent

           publication date.

       b.  FSC DIRECT / FSC SHORTS: Introducing New visual distribution vehicles for information to our

           external audiences for constant contact.

       c.  All information submitted for release requires approval by the appropriate division/project

           manager. 

      d.  All information for external audiences must be approved by the Managing Director/DMD,               

           Regulation and/or Policy, Research and Statistics Director.

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Please note our general service delivery standards that we endeavour to fulfil based on our service load:

Exceptional Publications

Important Note: Publication/processing times may be affected by the approval process and other priority tasks.

Revised 01/2023